Azets4you
 
 
 

Support Delivery Manager

 

We are looking for a Support Delivery Manager who can improve the company's services to maintain customer satisfaction.
If you have a Bachelor's degree in IT or relevant fields, excellent interpersonal skills and more than 5 years of experience in the IT Industry and Project Management, feel free to apply.

We are a technology-intensive company that is growing strongly. For you, this means challenging and opportunity for development. You will be surrounded by competent colleagues, which provides an environment with a high level of innovation and flexibility.


As Support Delivery Manager your tasks and responsibilities will be the following:

  • Follow up the quality of deliveries from AIR IT Support
  • Coordinate transfer of tasks from AIN to AIR together with the Team Leaders
  • Ensure that all procedures related to IT Support are followed
  • Suggest improvements to current processes, propose new solutions when necessary
  • Follow up with Team Leaders on transferred tasks
  • Point of escalation between AIR and AIN
  • AIR IT representative in projects related to IT Support
  • Measure and report on relevant KPIs
  • Analyze and plan workload and resource capacity together with Team Leaders and AIN IT
  • Request training and resources from AIN IT when needed
  • Facilitate communication between AIN and AIR IT
  • Point of contact for AIR Production units, escalation point

Project management - tasks and responsibilities:

  • Responsible for planning, coordination, execution and closure of assigned projects in the area of IT
  • Support, automation and integrations
  • Follow up project members
  • Monitor and report project performance, deviations and delays
  • Implement necessary actions to reach the project goals
  • Assess and manage risk factors in assigned projects

Requirements:

  • Bachelor’s degree in a related field
  • Between 5 and 7 years’ experience in the IT Industry
  • Experience with nearshoring or working/studying in a multinational environment
  • Project management experience
  • Experience working with IT Support, automation, integrations and/or software development is
    desired
  • Ability to work independently as well as together with a team
  • Capacity to train and coach project members
  • Problem-solving and decision making skills
  • Entrepreneurial mindset
  • Knowledge and information management
  • Proficient in English. Experience with working or studying in English

Sediu Azets Sibiu

This position is based in Sibiu.                                   Read more about our location: 

Azets Sibiu

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Da, sunt de acord ca Azets să îmi prelucreze datele personale în scopul contactării și selectării mele pentru un loc de muncă în cadrul companiei și să păstreze datele 12 luni. Sunt conștient de existența dreptului de a-mi retrage consimțământul în orice moment. Confirm exactitatea și corectitudinea datelor furnizate. Bifând această căsuță confirm faptul că am citit și accept Politica de confidentialitate.

If you are qualified for this position, submit your CV now for immediate consideration!

Apply by filling out this form or by email at recrutare@azets.com

Joburi Azets România

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